6/28/2023 0 Comments Last stop cosmos noNo food or beverages except those supplied by COSMO restaurant may be consumed within the premises. » Can I bring my own food or drinks to the restaurant? Your booking ensures that a table will be available to you for a maximum of 1 hour and 30 minutes during our busy times. If some of your guests are running more than 15 minutes late, then please inform the receptionist immediately so that alternative arrangements can be made to accommodate you as soon as your guests arrive. We will, however, use our best endeavours to provide you with an alternative table as soon as we can. Thereafter, your reservation will be treated as null and void. Your booking confirmation will secure your table reservation for up to 15 minutes from the reservation time. On arrival at the restaurant, please show the receptionist your printed email booking confirmation or evidence of email confirmation on your smart phone or laptop, and your deposit receipt (where applicable). » Do I have to provide confirmation of my reservation? COSMO management reserve the right to require customers to pay for their meal before being seated. Booking a table at the Restaurant means you have to pay the Restaurant, usually at the end of your meal. You must make sure that all the information you provide to us is true and accurate. In order to make any reservation using our Service you must have the legal capacity to do so and you must accept financial responsibility for all transactions made under your name. Your booking is not complete and legally binding with the Restaurant until such time as you have received a confirmatory email or booking confirmation receipt from the restaurant accepting your booking details. When you use the online System to place a booking at the Restaurant, you are making an offer to the individual Restaurant to accept your booking. Yes, majority of our restaurants accept same day reservations up to 10am for lunch and 3pm for dinner. » Can I make a same-day online reservation? Alternatively, please attend the restaurant in person but make sure that you obtain a booking confirmation receipt when doing so, as proof of your booking. However, our telephone lines are extremely busy and we cannot guarantee that you are able to get through immediately. » Can you make a reservation by telephone? Please give the restaurant a call as they may still have space available. » Are you getting a ‘no availability’ message? We therefore ask large groups, or those attending for a special occasion, to book in advance to avoid disappointment. Sadly, some customers may be disappointed by the wait and we apologies for that but cannot guarantee a table at busy times. We can be extremely busy, especially at weekends and during bank holidays, but we do our best to accommodate our customers on a first come, first served basis. » Can customers visit our restaurants without making a reservation? » Are online or telephone reservations limited?ĬOSMO accepts a limited number of reservations because we welcome walk-ins at any time. This is in Accordance with the Data Protection Act 1998. Once the booking has taken place the data is removed from the system. Those details are temporarily held on their database. We use an external company, which is fully PCI compliant, to store all the card details on their system. » How is my credit/debit card data stored? However, please be aware that if you fail to cancel your booking or to inform the restaurant of the reduced number in attendees 24 hours prior to the reservation, we reserve the right to charge your card £5 per person for ‘no show’. No money will be taken from your card at the time of booking. » Are large groups required to pay a deposit in advance?įor group bookings (7 or more), you will be required to secure your reservation with a credit/debit card. When you make an online booking at the Restaurant of your choice you are entering into a direct contract with that Restaurant.
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