6/25/2023 0 Comments Get it done san diego screenshots![]() Of the 10 most populated cities in California, only San Diego, Long Beach and Bakersfield lack such systems. Of the 10 most populated cities in the nation, only San Diego and Phoenix don’t have 311 systems. Many cities launched 311 systems in the 1990s, Hanau said. Understaffing and mismanagement have significantly slowed San Diego’s investigations into leaking sewage, illegal fences, barking dogs and other code violations across the city, according to a new audit released June 9. News New audit blames understaffing and mismanagement for large backlog of San Diego code investigations “But the solution is not to perpetuate a situation that makes it harder for people with limited English proficiency or limited tech expertise and resources to access city services,” Hanau said.Ĭity officials could work on a plan for creating a 311 system while simultaneously boosting the city’s ability to handle more complaints efficiently, he said. “Done out of order, the city would be providing better access to a broken system, where customers are able to report issues in more ways but where no resources have been allocated to improve how quickly or effectively those issues are resolved,” wrote Kirby Brady, the city’s chief innovation officer.Ĭity Auditor Andy Hanau said concerns about San Diego being flooded with too many complaints to handle are legitimate. Officials said they need to improve city services and the capacity to respond to complaints before confronting what they expect would be a sharp increase in the number of complaints coming in.
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